IT End User Support Analyst I
Join Conduent as an IT End User Support Analyst I and play a pivotal role in delivering exceptional technical support to our clients across Bali. This position offers a unique opportunity to work in a dynamic environment, providing onsite and remote assistance to users in various industries, including hospitality, finance, and healthcare.
As an IT End User Support Analyst I, you will be the first point of contact for our clients' technical issues, ensuring their systems run smoothly and efficiently. You will work closely with our team of experts to troubleshoot complex problems, implement solutions, and provide ongoing support. Our office in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung will be your base, but you will also have the flexibility to assist clients remotely.
📋 Tanggung Jawab Pekerjaan
- Provide onsite and remote technical support to users across Bali, ensuring their systems and software are functioning optimally.
- Troubleshoot and resolve hardware, software, and network issues using tools such as ServiceNow, Jira, and Zendesk.
- Document and maintain detailed records of all support activities, ensuring compliance with company policies.
- Collaborate with cross-functional teams to implement and maintain IT solutions.
- Train and educate end-users on best practices for using technology.
- Monitor system performance and proactively identify potential issues before they impact users.
- Stay updated with the latest technological advancements and industry trends.
- Participate in continuous improvement initiatives to enhance the quality of our services.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support or a similar role.
- Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.
- Strong understanding of Windows and macOS operating systems, as well as common software applications.
- Proficient in using project management tools like ServiceNow and Jira.
- Excellent communication and problem-solving skills.
- Ability to work both independently and as part of a team.
- Fluency in English and Bahasa Indonesia.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang