Customer Experience Staff - Banking Contact Center

Join our dynamic team as a Customer Experience Staff in the banking contact center sector. This role is perfect for individuals with a passion for delivering exceptional customer service and thriving in a fast-paced environment. You will be the first point of contact for our valuable customers, handling inquiries, complaints, and resolving issues with a smile. At Private Advertiser, we believe in empowering our employees to grow and succeed, offering a supportive work culture and continuous learning opportunities.

As a Customer Experience Staff, you will be responsible for ensuring our customers have a seamless and satisfying experience. You will use tools like CRM systems, call center software, and customer service platforms to manage interactions effectively. This role is ideal for those who enjoy problem-solving, have excellent communication skills, and are committed to providing top-notch service.

Based in Kebayoran Lama, Jakarta Raya, you will be part of a team dedicated to enhancing customer satisfaction and loyalty. Join us and be a part of a company that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Use CRM systems and call center software to manage customer interactions.
• Provide accurate and helpful information to customers.
• Maintain a high level of customer satisfaction and loyalty.
• Follow up on customer issues to ensure resolution.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Basic knowledge of CRM systems and call center software.
• Good understanding of banking products and services.
• Fluency in both written and spoken Indonesian.
• Proven track record of delivering exceptional customer service.
• Ability to work well in a team environment.

🛠️ Keahlian

Lowongan Terkait